Frequently Asked Questions
Ordering
How do I place an order?
Find the keycap set that you love and on the product page click “Add To Cart” then follow the easy steps to make your order.
We’ll then get started on preparing your order and let you know when it’s on its way to you!
Do you send a confirmation email?
After placing your order, you will receive a confirmation email that includes all the details of your order. If you don’t see your confirmation email in your inbox, please make sure to check your spam folder or double check to make sure you ordered using the correct email address. You should receive this email instantly, but on rare occasions it may take up to 30 minutes.
Can I cancel or modify my order?
After placing your order, you have 24 hours to request a cancellation or modification. This can be done by emailing our customer support team at support@myanimekeycaps.com
After 24 hours have passed, it will be too late to make any changes as production of your order will have already commenced.
Can I track my order?
Yes you can! You can find our tracking page here.
You can track your order either with your tracking number or your order number and phone/email.
How long will my order take to arrive?
Shipping times vary depending on multiple factors. Some countries take longer than others, and some local couriers and customs are slower than others.
In general, you should be able to expect your order to arrive within 10-20 days of your order. This includes processing, manufacturing and printing time.
Can you ship to my country?
We can ship to most countries. If you want to be extra sure, you can email us at support@myanimekeycaps.com.
If we can't ship to your location, we will give you a full refund.
Can I get a refund on my recently purchased product?
We do offer refunds. Please read our refunds page for more information.
Can I create my own custom keycaps?
This is a feature that we have planned for the future. If this is something you're interested in, please email support@myanimekeycaps.com to be kept in the loop or sign up to our newsletter.
Frequently Asked Questions
My Anime Keycaps
How does My Anime Keycaps work and offer such an extensive range?
We are an online retailer offering keycaps for mechanical keyboards featuring anime designs. As all of our keycaps are made to order and shipped directly to you from the source, there is no middlemen interference or tampering. This allows us to keep the price of our keys low and also offer an extensive and constantly updated range of amazing designs.
For more info on My Anime Keycaps, check out our About Us page.
Is My Anime Keycaps a legit company?
Yes, we are! We've been designing and manufacturing keycaps for years, and only recently decided to make a storefront. You can see videos of our amazing designs on our social media accounts and some of our product pages.
How can I contact My Anime Keycaps?
You can contact us through our email address support@myanimekeycaps.com or through our contact form on our contact page.